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Knowledge Base
General Troubleshooting Tips
Q: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
Description:
To help troubleshoot error messages and other issues, you can start Windows Vista, Windows 7, or Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A ...
Q: The displays are not working in Mac 10.13 & 10.14
Applies to the Following Products:
- USB 3.0 4K Dual Video Docking Station - USB-C (JU-DK0411-S1)
- USB-C Triple 4K Display Docking Station with PD Charging - 60watts (JU-DK0611-S1)
- USB 3.1 Type-C Dual 4K Docking Station with Power Delivery 60watts...
Q: Multiple Video to SDI Scaler Converter (CE-H24J11-S1): How to Change the Video Input Source from HDMI to VGA
The unit defaults to HDMI input signal. The unit can be changed to VGA input, I have included the steps below.
1. On the unit there are 3 buttons, press the "Enter" button to bring up the OSD.2. If "Output Setup" is not highlighted, use either ...
Q: What capture software works with the HDMI Capture Adapters
The capture adapter works with many 3rd party software such as OBS Studio and VLC.
We recommend OBS Studio at the link: https://obsproject.com/
Q: I just updated to macOS Catalina (10.15) and my Displays stopped working. How do I fix this issue?
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output...
Controllers/Storage
Cooling fan not working or noisy
Applies to the Following Products:
- 3.5 SATA MobileRack - Trayless (SC-SA0712-S1)- Cool SATA to USB 2.0 Docking (SC-SA0212-S1)- Cool SATA to USB 2.0/eSATA Docking (SC-SA0312-S1)- SuperSpeed USB (3.0) to SATA 3Gb/s HD Docking with Fan (SC...
How to connect the enclosure to an eSATA port
Applies to the Following Product:
- 2.5" USB 2.0/eSATA to SATA Enclosure (JU-SA0D12-S1)
Solution:
In addition to connecting the included eSATA cable, the included USB 2.0 power connector must also be connected to the enclosure...
Vmware ESXi 5.0
Applies to the Following Products:
- SATA II PCIe RAID (SC-SAER12-S2)- SATA II PCIe (SC-SAE012-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11...
How to make a bootable usb flash drive to upgrade firmware?
Applies to the Following Products:
- SATA II PCIe RAID (SC-SAER12-S2)- SATA II PCIe (SC-SAE012-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11...
Blue screen when installing Windows operating system
Applies to the Following Products:
- DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- eSATA II PCIe i/e (SC-SAE212-S2)- ...
Cables
Is this a Passive or Active product?
Applies to the Following Products:
- DisplayPort to HDMI Adapter (CB-DP0062-S1)
- Mini DisplayPort to HDMI Adapter (CB-DP0B11-S1)
- DisplayPort (M) to HDMI (F) Adapter (CB-DP0811-S1)
- DisplayPort to DVI Adapter (CB-DP0072-S1)
 ...
The adapter's LED is not lit when plugged into a power outlet.
Applies to the Following Products:
- Universal AC Power Adapter - 90W (AC-PW0012-S1)
- Universal DC Power Adapter - 90W (AC-PW0612-S1)
Solution:
The adapter is defective. Unfortunately, the adapter is not repairable. Return...
Do your DisplayPort to HDMI Adapters support bi-directional signal conversion?
Applies to the Following Products:
- DisplayPort to HDMI Adapter (CB-DP0062-S1)
- DisplayPort (M) to HDMI (F) Adapter (CB-DP0811-S1)
- Mini DisplayPort to HDMI Adapter (CB-DP0B11-S1)
- DisplayPort to HDMI with Audio Active Adapter ( CB-DP0L11...
Pin assignment for USB 2.0 B-Type to 5-pin Header
Applies to the Following Product:
- USB 2.0 B-Type to 5-Pin Header Cable (CB-US0011-S1)
Solution:
Here's the pin assignment:
Red ==> VCC
White ==> D-
Green ==> D+
Black ==> Ground
Black ==> Ground
 ...
Is this a plenum rated cable?
Applies to the Following Products:
- USB 3.0 Active Repeater Cable - 20M (JU-CB0811-S1)
- USB 3.0 Active Repeater Cable – 10M (JU-CB0611-S1)
- USB 3.0 Active Repeater Cable – 15M (JU-CB0711-S1)
- USB 3.0 Active Repeater Cable...
Consumer Electronics
Windows Media Player
Applies to the Following Product:
- Vista MCE Remote (CE-000022-S1)
Description:
Can I use Vista MCE Remote to play Windows Media Player in Windows 7?
Solution:
Yes, it is compatible.
&...
Charging through power outlet
Applies to the Following Products:
- Solar Portable Battery Charger (CE-CH0112-S1)
- Portable Battery Charger - 2400 (CE-CH0012-S1)
Description:
Can I charge through the power outlet?
Solution:
Yes...
What are the differences between CE-H20511-S1 and CE-H20512-S1?
Applies to the Following Products:
- HDMI/DVI to YPbPr/VGA & Audio Converter (CE-H20511-S1)- HDMI/DVI to VGA/YPbPr & Audio Converter (CE-H20512-S1)
Solution:
CE-H20511-S1 and CE-H20512-S1 are the same product. ...
I want to set it as extended mode
Applies to the Following Products:
1x2 Compact VGA & Audio Splitter (CE-VG0B11-S1)
1x2 Compact VGA Splitter (CE-VG0A11-S1)
1x2 VGA & Audio Splitter (CE-VG0C11-S1)
1x2 VGA Splitter (CE-VG0911-S1)
1x4 VGA & Audio Splitter...
It will not switch to the other PC when using hotkey
Applies to the Following Product:
2x1 USB HDMI KVM Switch (CE-KV0011-S1)
Description:
It will not switch to the other PC when using hotkey on the keyboard
Solution:
Do not pause pressing the keys when switching...
Device Servers
Configuring the RS232 to Bluetooth Converter
Applies to the Following Product:
- RS232 to Bluetooth Converter (ID-SB0011-S1)
Solution:
1. Plug the power adapter into the Bluetooth Converter and connect to COM 1 (any COM port is ok).2. Run the BT1 program (BT RS232 Config...
USB over IP USB protocol support
Applies to the Following Products:
- USB over IP (ID-DS0011-S1)
- USB over IP 1-Port (ID-DS0512-S1)
Solution:
The USB Over IP maintains the USB protocol from the USB device all the way back to the computer.
USB Over IP Admin will not open
Applies to the Following Product:
- ID-DS0011-S1
Solution:
Make sure you log in as Administrator before openning USB Over IP Admin.
USB over IP Device Server Device Support
Applies to the Following Products:
- USB Over IP 1-Port (ID-DS0512-S1)
Solution:
Due to limited bandwidth on 100M fast ethernet, those devices that require real-time streaming in USB 2.0 high-speed mode may not work on this product. USB ...
Telnet
Applies to the Following Product:
- USB over IP 1-Port (ID-DS0512-S1))
Description:
Does this product allow me to open a telnet session to it and see the USB traffic?
Solution:
Unfortunately, it will not allow you. It ...
Extenders
Use with RG6 or RG59 cable
Applies to the Following Product:
- HDMI over Single Coax Extender (CE-H20K11-S1)
Solution:
It will work with either cable.
Audio Return Channel (ARC)
Applies to the Following Product:
- HDMI Extender over 2 CAT5e with IR (CE-HM0052-S1)
Description:
Is this compatible with Audio Return Channel (ARC)?
Solution:
Unfortunately, this is a high speed HDMI cable version...
HDMI Repeater FAQ
Applies to the Following Product:
- HDMI Repeater (CE-H20N11-S1)
Description:
1. Does it support HDCP handshaking between HDCP compliant devices?
2. When is the optional power supply needed?
Solution:
1.&...
HDCP Compliant
Applies to the Following Products:
- DVI over CAT5e Extender (CE-D20111-S1)- DVI to HDMI over CAT5e Mini-Extender (CE-D20012-S1)- Mini DVI Extender (CE-DV0061-S1)- Full HD 1080P HDMI Wireless Extender (CE-H20S11-S1)- HDMI 1.3 over 1-Cat5e Extender...
Hello, how long is the USB cable that's included with your JU-EX0311-S1 extender?
Thanks in advance!
Hello,
The USB cable is 1 meter or 3.3ft long.
Firewire Devices
Connecting the power connector on Firewire adapters
Applies to the Following Products:
- DP FireWire 2-Port PCIe (NN-E20012-S2)
- DP FireWire PCIe (NN-E20022-S1)
- FireWire 2-Port PCIe DV (NN-E20112-S2)
- FireWire 3-Port PCI (NN-400012-S8)
- FireWire 3-Port C14PCI i/e (NN-440012-S8...
Download driver
Applies to the Following Products:
- DP FireWire 2-Port PCIe (NN-E20012-S2 )- DP FireWire PCIe (NN-E20022-S)- FireWire 2-Port PCIe DV (NN-E20112-S2 )- FireWire 3-Port PCI (NN-400012-S8 )- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port...
FireWire 400 adapter can not recognize DV camera
Applies to the Following Products:
- DP FireWire 2-Port PCIe (NN-E20012-S2)- DP FireWire PCIe (NN-E20022-S1)- FireWire 2-Port PCIe DV (NN-E20112-S2)- FireWire 3-Port PCI (NN-400012-S8)- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port...
Driver Installation Failed
Applies to the Following Products:
- FireWire 3-Port PCI (NN-400012-S8)- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port PCI I/O (NN-300012-S6)- FireWire Home DV Kit (NN-400P22-S6)- Low Profile 1394 Adapter (LP-N21011-S8)- DP FireWire...
The yellow exclamation mark appears on the device manager in Windows 8
Applies to the Following Products:
- DP FireWire 800 PCIe (NN-FW0012-S1)- FireWire 800 3-Port PCIe (NN-E38012-S3)
Description:
The card can't be recognized. A yellow exclamation mark shows up in Device Manager
...
iPad/Tablet Accessories
Can I purchase a replacement ink cartridge for the Wake Stylus + Pen?
Applies to the Following Products:
- WakeStylus +Pen - White (AC-PD0512-S1)
- Wake Stylus + Pen - Black (AC-PD0412-S1)
Solution:
Yes. The part number is AC-PD0611-S1. Go to the link below to purchase a replacement...
Color of the LED when charging your Galaxy Tablet
Applies to the Following Product:
- 4-in-1 Connectivity Adapter for Galaxy Tablets (CE-SD0012-S1)
Description:
When I charge my Galaxy Tablet, is the LED suppose to turn blue color?
Solution:
The LED is designed...
Keyboards
Keyboard is typing wrong characters
Applies to the Following Products:
- Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1)
- Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1)
- Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1)
- Wireless Ultra Slim Mini Keyboard...
Letter on the key coming off
Applies to the Following Products:
- USB Ultra Slim Mini Keyboard (JK-US0512-S1)
- Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1)
- Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1)
- USB Desktop Keyboard (JK-US0012-S1)
- USB Premium ...
My wireless keyboard and/or mouse do not work
Applies to the Following Products:
- Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1)
- Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1)
- Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1)
- Wireless Multimedia Mini Keyboard...
The keyboard failed to work
Applies to the Following Products:
- Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1)
- Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1)
- Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1)
- Wireless Multimedia Mini Keyboard...
How do I disable the touchpad's feature?
Applies to the Following Product:
- Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1)
Solution:
To disable the touchpad, you have to disable the correct "HID-compliant mouse" found under "Mice and other pointing devices...
Networking
PXE Booting
Applies to the Following Products:
- USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1)
- USB 2.0 Gigabit Ethernet (JU-NE0111-S1)
- USB 2.0 Gigabit Ethernet Adapter (JU-NE0311-S1)
- USB 3.0 to Gigabit Ethernet Adapter (JU-NE0211-S1)
- Dual Profile...
Not recognized in Mac OS X 10.7.4
Applies to the Following Product:
- USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1)
Solution:
Click the link below to download the latest driver. Remember to remove current driver before installing the latest driver.
http...
Can you set two different static IP addresses?
Applies to the Following Product:
- DP 2-Port Gigabit Ethernet PCIe (CN-GP2011-S1)
Solution:
Yes, it can be set two different static IP addresses.
Are any of your USB 2.0 to ethernet product is PXE Boot compatible?
Applies to the Following Products:
- USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1)
- USB 2.0 Gigabit Ethernet Adapter (JU-NE0311-S1)
- USB 3.0 & 2.0 Hub with Gigabit Ethernet and 5V/4A Adapter (JU-H70311-S1)
- USB 3.0 Gigabit Ethernet ...
How to get to Internet Protocol (TCP/IP) Properties
Applies to the Following Product:
- Wireless-N Wi-Fi Repeater/Extender (CN-WR0912-S1)
Solution:
1. Click Start, then Control Panel
2. Click System and Security
3. Click Network and Internet
4. Click View network ...
Notebook Add-ons
How to select proper adapter tip to fit my laptop?
Applies to the Following Products:
- Universal AC Power Adapter - 90W (AC-PW0012-S1)
- Universal DC Power Adapter - 90W (AC-PW0612-S1)
Solution:
Unfortunately, it is difficult to list every notebook model compatible...
Adapter Tip Compatibility List
Applies to the Following Products:
- Universal AC Power Adapter - 90W (AC-PW0012-S1)
- Universal DC Power Adapter - 90W (AC-PW0612-S1)
- Universal AC/USB Power Adapter - 90W (AC-PW0E12-S1)
- Universal AC/Dual USB Power Adapter...
None of the tips fit in my Laptop
Applies to the Following Products:
- Universal AC Power Adapter - 90W (AC-PW0012-S1)
- Ultra-Compact Universal AC/USB Power Adapter-45W (AC-PW0N12-S1)
- Universal AC/Dual USB Power Adapter – 90W (AC-PW0F12-S1)
- Universal AC/USB Power...
I do not see my Laptop's model number in your compatible list, is my Laptop compatible?
Applies to the Following Products:
- Universal AC Power Adapter - 90W (AC-PW0012-S1)
- Ultra-Compact Universal AC/USB Power Adapter-45W (AC-PW0N12-S1)
- Universal AC/Dual USB Power Adapter – 90W (AC-PW0F12-S1)
- Universal...
Parallel Port Devices
Software dongle key not working with parallel port
Applies to the Following Products:
- CyberParallel Dual PCIe (JJ-E02011-S1)
- Cyber 1S1P PCIe (JJ-E00011-S3)
- Cyber 2S1P PCIe (JJ-P21211-S1)
- Cyber 2S1P 950 PCI (JJ-P21012-S7)
- CyberParallel PCI (JJ-P00112-S6)
- Cyber I/O PCI (...
I'm using a JJ-P01211-S6 PCI parallel port card(s). I have 2 similar PC's running side by side. Both have the exact same (duplicated) hard drive in them (WinXP). A hardware dongle is recognized in one PC, but not the other. When I look at Device Manager, the PCI parallel port is resides in different memory locations on the 2 PCs. When I look again in Safe Mode, the memory location of the card that doesn't work actually overlaps a memory location of a display driver chipset. If I uninstall and re-install the parallel port card, it always puts it in the same memory location. I can't seem to change the location of either the parallel port adapter OR the display driver chipset. Is there a utility that will allow me to change the memory location of the PCI parallel port?
Hello,
The memory address is set automatically by the motherboard's BIOS and can't be changed. One thing to try move the board to a different PCI slot, memory address might change.
Serial Port Devices
Windows 7 and Vista driver for serial port adapter
Applies to the Following Product:
- Cyber Serial Dual Plus (JJ-P20212)
Description:
I need the Windows 7 and Vista driver for my PCI serial port adapter.
Solution:
You have hardware version 3 or below which is not compatible ...
Windows blue screen when shutdown or restarted
Applies to the Following Products:
- DP CyberSerial Dual PCIe (JJ-E20011-S3)
- DP CyberSerial 4S PCIe (JJ-E40011-S3)
Description:
In Intel i3 / i5 / i7 systems, to solve Windows 7 blue screen plus memory ...
RS232 9-pin pin-out diagram
Applies to the Following Products:
- USB to Serial (JU-CB1S12-S3)
- USB to 2-port Serial (JU-HS2012-S2)
Solution:
Open the attachment to view the pin-out diagram. Adobe Acrobat Reader must be installed to...
Isolation and surge protection
Applies to the Following Products:
- 8-Port USB to RS-232 Serial Adapter Hub (JU-SC0211-S1)
- 8-Port Industrial USB to RS-232 Serial Adapter Hub (ID-SC0811-S1)
Description:
Does this serial adapter hub come with isolation and surge...
RJ45 pin assignment
Applies to the Following Products:
- Single-Serial PC Card (JJ-PCM012-S1)
- Single-Serial PC Card (JJ-PCM012-S2)
Solution:
Please refer to the document at the link below for the pin assignment.
http://www.siig.com...
Sound Cards
Is Game/Midi Port supported in Windows 7?
Applies to the Following Product:
- SoundWave 5.1 PCI (IC-510012-S2)
Solution:
No, it is not supported. It support Windows XP (32-bit) and Windows Server 2003 (32-bit) only.
No sound from my USB Soundwave soundcard
Applies to the Following Products:
- USB SoundWave 7.1 Pro (CE-S000022-S1)
- USB SoundWave 7.1 Digital (CE-710112-S1)
- USB SoundWave 7.1 (CE-S00012-S1)
Description:
The drivers are installed but no sound from the computer
 ...
Power consumption
Applies to the Following Product:
- SoundWave 5.1 PCI-LP (LP-000022-S2)
Description:
How much current does our LP-000022-S2 draw in 5v or 3.3v slot?
Solution:
It is 1.27W (12v/60mA + 5v/110mA).
 ...
How to set 7.1 sound
Applies to the Following Product:
- SoundWave 7.1 PCI (IC-710012-S2)
Description:
How to set 7.1 sound
Solution:
1. Please go to Control Panel.
2. Double click CMI Audio Config.
3. Under Output...
Soundcard troubleshooting tips
Applies to the Following Products:
- DP SoundWave 5.1 PCIe (IC-510111-S2)- DP SoundWave 4 Channel PCI (IC-400012-S1)- SoundWave 5.1 PCI (IC-510012-S2)- SoundWave 5.1 PCI-LP (LP-000022-S2)- SoundWave 7.1 PCI (IC-710012-S2)- USB SoundWave 7.1 (...
Splitters
Using VGA monitor with DVI splitter
Applies to the Following Products:
- 1 x 2 DVI Splitter (CE-D20311-S1)
- 1 x 4 DVI & Audio Splitter (CD-D20411-S1)
Solution:
These splitters support DVI-D (digital) signal only. VGA monitors, connecting through a DVI...
No image showing on the display(s) connected to the Dual-Link DVI Splitter
Applies to the following product:
- 1 x 4 Dual-Link DVI Splitter (CE-D20511-S1)
- 1 x 9 Dual-Link DVI Splitter (CE-D20611-S1)
Solution:
The EDID of the display with the lowest resolution should be learned by the splitter.
&...
EDID Learning for 1x2 Dual-Link DVI Splitter
Applies to the Following Product:
- 1x2 Dual-Link DVI Splitter (CE-D20211-S1)
Solution:
1. Power off the splitter and all displays.2. Disconnect all displays from the splitter.3.  ...
Will the Dual-Link DVI Splitter support 3D displays?
Applies to the Following Products:
- 1x9 Dual-Link DVI Splitter (CE-D20611-S1)
- 1x4 Dual-Link DVI Splitter (CE-D20511-S1)
- 1x2 Dual-Link DVI Splitter (CE-D20211-S1)
Description:
I am working with 1920 X 1080...
The maximun resolution supported by the splitter
Applies to the Following Products:
- 1x2 Dual-Link DVI Splitter (CE-D20211-S1)
- 1x4 Dual-Link DVI Splitter (CE-D20511-S1)
Solution:
The splitter itself has no resolution limitations, the source device and the connected monitor...
Switches
IR Remote Control Hex Codes
Applies to the following product:
- HDMI 4-Port Switch (CE-000012-S1)
Solution:
Below are the Hex codes for each button on the IR remote controller.
On/Off switch: 01
#1: 03
#2: 25
#3: 07
#4: 09
CH <: ...
No image on my HDMI TV
Applies to the Following Products:
- 2x1 USB DisplayPort KVM Switch with Remote Control (CE-KV0311-S1)
Description:
I’m converting my PC’s DVI signal to DisplayPort signal using a DVI to DisplayPort adapter. Will ...
How to automate Crestron control via RS232
Applies the following product:
- 4x4 HDMI Matrix + Video-Wall Processor (part # CE-H24C11-S1)
Solution:
RS232 Protocol:
Baud Rate 9600 bpsData bit: 8 bitsParity: NoneStop Bit: 1 bitTelnet ProtocolPort:23Username: adminPassword 123
ASCII...
How to automate Crestron control via IP
Applies to the following product:
- 4x4 HDMI Matrix + Video-Wall Processor (part # CE-H24C11-S1)
Solution:
SERVER_PORT 9760 Software command TYPE [Hex mode] len 0x4d 0x41 0x52 0x44 0x43 0x48 0xff cmd cm1 cm2 cm3 cm4 cm5 cm6 cm7 … cm* checksum...
Q: Are the 4K Smart Console KVM Switches DDM Fast Switching Compliant?
Applies to the Following Products:
- 2-Port HDMI 2.0 4K HDR Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-H25511-S1)- 4-Port HDMI 2.0 4K HDR Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-H25611-S1) - 2-Port DVI Dual...
TV/Monitor Mounts
Screw stops turning preventing proper installation
Applies to the Following Product:
- Full Motion TV Mount - 36" to 65" (CE-MT0912-S1)
Description:
The mounting rails can not be properly attach because screw "N" stops after a few turns.
Solution: There are...
Which SIIG TV mounts will fit Toshiba 42", model 42SL417U?
Applies to the following products:
- Full Motion TV Mount - 36" to 65" (CE-MT0912-S1)
- Low Profile Universal TV Mount 32" to 60" (CE-MT0612-S1)
- Universal Tilting TV Mount 32" to 60" (CE-MT0712-S1)
- Full Motion TV Mount 23" to 42...
Will my TV mount support 24 inch studs?
Applies to the Following Product:
- Full-Motion TV Mount - 36" to 65" (CE-MT0912-S1)
Description:
The studs in my wall are 24 inches apart will this mount install properly?
Solution:
For proper installation...
How to Tighten Monitor Desk Mount Tilt Mechanism
Applies to the Following Products:
- Articulating Dual Monitor Desk Mount - 13" to 27" (CE-MT0Q11-S1)
- Articulating Monitor Desk Mount - 13" to 27" (CE-MT0P11-S1)
- Articulating Quad Monitor Desk Mount - 13" to 27" (CE-MT0S12-S1)
- Articulating...
How to Tighten Full Motion TV Mount Tilt Mechanism
Applies to the Following Product:
- Full Motion TV Mount 36" to 65" (CE-MT0912-S1)
- Full Motion TV Mount 23" to 42" (CE-MT0512-S1)
Description:
I am not able to set the tilt to the desired angle. It only goes full tilt...
