Knowledge Base

Serial adapter/port device troubleshooting

 

Applies to the Following Products:

- DP 1-Port RS232 Serial PCIe with 16950 UART (JJ-E01111-S1)
- 2-Port Industrial RS-232 PCI Express Adapter Card (ID-E20011-S1)
- 2-Port RS232 Serial Mini PCIe with Power (JJ-E20211-S1)
- 2-Port RS232 Serial PCIe with 16950 UART (JJ-E02111-S1)
- 4-Port RS232 Serial Mini PCIe with Power (JJ-E40111-S1)
- CyberSerial Dual PCIe (JJ-E10D11-S3)
- DP 2-Port Industrial 422/485 PCI Express Adapter Card with 3KV Isolation (ID-E20211-S1)
- DP 2-Port Industrial RS-232 PCI Express Adapter Card (ID-E20111-S1)
- DP 4-Port Industrial RS-232 PCI Express Adapter Card (ID-E40011-S1)
- DP 8-Port 232/422/485 PCI Express Adapter Card (ID-E80111-S1)
- DP 8-Port Industrial RS-232 PCI Express Adapter Card (ID-E80011-S1)
- DP CyberSerial 4S PCIe (JJ-E40011-S3)
- DP CyberSerial Dual PCIe (JJ-E20011-S3)
- DP CyberSerial PCIe (JJ-E10011-S3)
- 2-Port RS232 Serial PCI with 16950 UART (JJ-P20911-S7)
- 4-Port RS232 Serial PCI with 16550 UART (JJ-P04511-S1)
- CyberSerial 4S 550 PCI (JJ-P45012-S7)
- CyberSerial 4S 950 PCI (JJ-P49012-S7)
- CyberSerial Dual 950 PCI (JJ-P29012-S7)
- CyberSerial Dual PCI (JJ-P02012-S7)
- CyberSerial Dual+DOS (JJ-P02D11-S6)
- CyberSerial PCI+DOS (JJ-P01D11-S6)
- DP 1-Port RS232 Serial PCI with 16550 UART (JJ-P01311-S1)
- DP 2-Port Industrial 232/422/485 Universal PCI Adapter Card with 3KV Isolation (ID-P20011-S1)
- DP 4-Port Industrial 232/422/485 Universal PCI Adapter Card with 3KV Isolation (ID-P40011-S1)
- DP 4-Port Industrial RS-232 Universal PCI Adapter Card (ID-P40111-S1)
- DP 4-Port Industrial RS-232 Universal PCI Adapter Card with Power (ID-P40211-S1)
- DP 8-Port Industrial RS-232 Universal PCI Adapter Card (ID-P80011-S1)
- DP CyberSerial PCI (JJ-P01012-S7)
- DP Quartet Serial 550 PCI (JJ-P04621-S7)
- Dual Profile PCI-2S (JJ-P20211-S6)
- Low Profile PCI-2S (VAR) (LP-P20011-S6)
- Cyber 1S1P PCIe (JJ-E00011-S3)
- Cyber 2S1P PCIe (JJ-P21211-S1)
- 2S1P Combo-Value (JJ-P21111-S5)
- Cyber 2S1P 950 PCI (JJ-P21012-S7)
- Cyber I/O PCI (JJ-P11012-S6)
- DP PCI-to-PS/2 (JJ-PA0012-S1)
- Low Profile PCI-1S1P(LP-P11011-S6)
- PCI-to-PC Card Pro (JJ-PC1012-S2)

 

 

Description: 

If you experience any of the issues listed below, try the troubleshooting steps in Solution.

 

1. Adapter card not recognized by Windows.
2. Error code or yellow mark on device manager.
3. COM port not responding.
4. Computer can not boot when card is installed.

 

 

Solution: 

Try the troubleshooting tips below in the order that they appear to fix your issue.

 

1. Move the card to a different slot.

2. Check the cable connection for tightness.

3. Download the new driver from SIIG website and re-install the drivers.

 

If this issue is still the same then maybe this product is a defective product. Please return it where you purchased it from.

 

 

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