Please check the Windows "Device Manage"-> Cameras, does it have added a new USB device. If Windows "Device Manager" has not detect the device, please check the power and cable connection, please use the USB cable attached with product. &...
1. Please confirm the software setting and cable connection. 2. Please do not capture the HDCP-encoded video. Our product follows the HDMI Specifications, it can not capture the HDCP-encoded video.