Q: Why I can't detect the capture device?

  Please check the Windows "Device Manage"-> Cameras, does it have added a new USB device. If Windows "Device Manager" has not detect the device, please check the power and cable connection, please use the USB cable attached with product. &...

Q: Why I can't get the Video in the capture software?

  1. Please confirm the software setting and cable connection. 2. Please do not capture the HDCP-encoded video. Our product follows the HDMI Specifications, it can not capture the HDCP-encoded video.  

Please note that you must be logged in to submit questions.