General Troubleshooting Tips

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    Description:  To help troubleshoot error messages and other issues, you can start Windows Vista, Windows 7, or Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A ...

The displays are not working in Mac 10.13 & 10.14

Applies to the Following Products: - USB 3.0 4K Dual Video Docking Station - USB-C (JU-DK0411-S1) - USB-C Triple 4K Display Docking Station with PD Charging - 60watts (JU-DK0611-S1) - USB 3.1 Type-C Dual 4K Docking Station with Power Delivery 60watts...

Multiple Video to SDI Scaler Converter (CE-H24J11-S1): How to Change the Video Input Source from HDMI to VGA

The unit defaults to HDMI input signal.  The unit can be changed to VGA input, I have included the steps below. 1.  On the unit there are 3 buttons, press the "Enter" button to bring up the OSD.2.  If "Output Setup" is not highlighted, use either ...

What capture software works with the HDMI Capture Adapters

The capture adapter works with many 3rd party software such as OBS Studio and VLC. We recommend OBS Studio at the link: https://obsproject.com/

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