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Keyboards
Keyboard is typing wrong characters
Applies to the Following Products: - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Ultra Slim Mini Keyboard...
Letter on the key coming off
Applies to the Following Products: - USB Ultra Slim Mini Keyboard (JK-US0512-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - USB Desktop Keyboard (JK-US0012-S1) - USB Premium ...
My wireless keyboard and/or mouse do not work
Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Multimedia Mini Keyboard...
The keyboard failed to work
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard...
How do I disable the touchpad's feature?
Applies to the Following Product: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) Solution: To disable the touchpad, you have to disable the correct "HID-compliant mouse" found under "Mice and other pointing devices...
How can I make the touchpad more sensitive?
Applies to the Following Products: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) Solution: The touchpad’s sensitivity is not adjustable.
Can the sensitivity of the trackball be adjusted?
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) Description: The cursor moves too fast when I use the trackball. Can the speed be adjusted? Solution: ...
Does it support encryption?
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini...
Mouse cursor slow to respond or starts and stops
Applies to the Following Product: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) Solution: This issue may be related to poor signal between the wireless dongle and the keyboard. Please follow the troubleshooting...
Support for tablet PCs
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard...
Must be paired many times per day
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard...
Does it support Android system?
Applies to the Following Product: - Wireless Bluetooth Mini Keyboard (JK-BT0112-S1) Solution: Yes, it supports Android kernal 3.0 or later operating systems. However, it does not support Android 2.3.x and earlier...
I lost my USB receiver. Where can I buy a new one?
Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1) Solution: Unfortunately, the USB receiver is not inter-changeable...
My trackball is not working.
Applies to the Following Product: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) Solution: Unfortunately, this is a defective product. Click below to fill our RMA form for replacement. http://www.siig.com/support/rma...
Ammendment to Multimedia Function Key Instructions
Applies to the Following Product: - JK-US0K12-S1 Description:The Multimedia Function Key combination of Fn+F11 in the User Reference Guide version 02-1051A is incorrectly described as openning Windows Computer or My ...
Keyboard is not working.
Applies to the following product:- Wireless Dura-Duo Keyboard and Mouse Combo (JK-WR0K12-S1) Solution: You need to pair the Keyboard and USB receiver. Make sure your USB receiver is not inserted into the system's USB port before pairing...
Keyboard do not work
Applies to the Following Product: Wireless Extra-Duo Keyboard and Mouse Combo (JK-WR0J12-S1) Solution: The positive (+) and negative (-) label is backwards in the battery compartment of the keyboard. Please install the battery...
Industrial/Medical Grade Washable Backlit Keyboard with Pointing Device - FAQ
Applies to the Following Part Numbers: JK-US0911-S1 Q&A Q1. What disinfectant products are recommended to clean the keyboard with? A1. Medicinal alcohol or Clorox wipes or similar product. Q2. What cleaning products should...
Pairing the Keyboard to the USB Wireless Dongle
Applies to the following product: Wireless Slim-Duo Keyboard and Mouse - (JK-WR0S12-S1)Wireless Extra-Duo Keyboard and Mouse - (JK-WR0T12-S1) Description: The mouse is working but the keyboard is not working, is there anything I can...
I can not control the mouse
Applies to the Following Products:6-Button Ergonomic Wireless Optical Mouse - Black (JK-WR0A12-S1)2.4GHz Wireless Optical Mouse - Red (JK-WR0G12-S1)6-Button Ergonomic Wireless Optical Mouse - Red (JK-WR0912-S1)6-Button Ergonomic Wireless...
