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Consumer Electronics
Q: Windows Media Player
Applies to the Following Product: - Vista MCE Remote (CE-000022-S1) Description: Can I use Vista MCE Remote to play Windows Media Player in Windows 7? Solution: Yes, it is compatible. &...
Q: Charging through power outlet
Applies to the Following Products: - Solar Portable Battery Charger (CE-CH0112-S1) - Portable Battery Charger - 2400 (CE-CH0012-S1) Description: Can I charge through the power outlet? Solution: Yes...
Q: What are the differences between CE-H20511-S1 and CE-H20512-S1?
Applies to the Following Products: - HDMI/DVI to YPbPr/VGA & Audio Converter (CE-H20511-S1)- HDMI/DVI to VGA/YPbPr & Audio Converter (CE-H20512-S1) Solution: CE-H20511-S1 and CE-H20512-S1 are the same product. ...
Q: I want to set it as extended mode
Applies to the Following Products: 1x2 Compact VGA & Audio Splitter (CE-VG0B11-S1) 1x2 Compact VGA Splitter (CE-VG0A11-S1) 1x2 VGA & Audio Splitter (CE-VG0C11-S1) 1x2 VGA Splitter (CE-VG0911-S1) 1x4 VGA & Audio Splitter...
Q: It will not switch to the other PC when using hotkey
Applies to the Following Product: 2x1 USB HDMI KVM Switch (CE-KV0011-S1) Description: It will not switch to the other PC when using hotkey on the keyboard Solution: Do not pause pressing the keys when switching...
Q: Is Apple TV compatible?
Applies to the Following Product: HDMI to VGA + Audio Converter (CE-H21811-S1) USB Video/Audio Capture Device for PC and MAC JU-AV0111-S1 - See more at: http://www.siig.com/usb-video-audio-capture-device-for-pc-and-mac.html#sthash.KKYwLEoL...
Q: Is the Smartphone Battery Backup Power Bank Compatible with Galaxy S4?
Applies to the Following Products: - Smartphone Battery Backup Power Bank - White (CE-CH0712-S1) - Smartphone Battery Backup Power Bank - Yellow (CE-CH0812-S1) - Smartphone Battery Backup Power Bank - Green (CE-CH0912-S1) - Smartphone...
Q: Recommend screw for steel stud for TV mounts.
Applies to the following products: - Full Motion TV Mount - 36" to 65" (CE-MT0912-S1) - Low Profile Universal TV Mount 32" to 60" (CE-MT0612-S1) - Universal Tilting TV Mount 32" to 60" (CE-MT0712-S1) - Full Motion TV Mount 23" to 42...
Q: If one monitor is turned off, the other monitor goes off as well.
Applies to the Following Product - 1x2 HDMI Splitter (CE-H20J11-S1) Solution: Please check your HDMI settings in your TV. Sometimes it is called "Control for HDMI", please select no or disable it.
Q: Driver will not install
Applies to the Following Product: - HD Digital 7.1 USB Audio Box (CE-S70011-S1) Solution: Make sure it is on U2 switch position. Click link below to view manual and go to page 3 for your reference. http://www.siig.com...
Q: What is the millisecond delay?
Applies to the Following Product: - 1x2 HDMI Splitter with 3D and 4Kx2K (CE-H21P11-S1) Solution: It is 48ms.
Q: Does it support Dolby Digital/DTS/AC-3 input?
Applies to the Following Product: - Digital to Analog Audio Converter (CE-CV0011-S1) Solution: Unfortunately, it is not supported.
Q: Ghosting on all monitors connected to the VGA splitter
Applies to the Following Products: 1x2 Compact VGA & Audio Splitter (CE-VG0B11-S1) 1x2 Compact VGA Splitter (CE-VG0A11-S1) 1x2 VGA & Audio Splitter (CE-VG0C11-S1) 1x2 VGA Splitter (CE-VG0911-S1) 1x4 VGA & Audio Splitter (CE...
Q: What is the most common interference?
Applies to the Following Product: HDMI Wireless Extended (CE-H21U11-S1) Solution: Wireless signal will reduce when there are one or more walls between the two antenna. For example, metal, cement,and wood. The 2.4G Wireless...
Q: Does not wake up from Sleep mode or Hibernation.
Applies to the Following Product: DisplayPort 1.2 to 2-Port HDMI Active Adapter (CE-DP0911-S1) Solution: Please re-start your monitor or disconnect and reconnect the cable once again.
Q: Can I set up the IP address?
Applies to the Following Products: HDMI over Gigabit IP Distribution System – Transmitter (CE-H21L11-S1) HDMI Over Gigabit IP Distribution System – Receiver (CE-H21M11-S1) Solution: Unfortunately, there’s no...
Q: Does it support HDCP 2.2?
Applies to the Following Product: 4Kx2K HDMI 4-Port Splitter with 3D Supported (CE-H22C12-S1) Solution: Unfortunately, 4Kx2K HDMI 4-Port Splitter with 3D only support HDCP 1.4. It is not compatible with HDCP 2.2.  ...
Q: Can I install two in same room?
Applies to the Following Product: -Wireless 1080P HDMI Video Kit - Mid Range (CE-H22G12-S1) Solution: Unfortunately, it is not recommended to install two or more in the same location due to the interference with the wireless...
Q: The TV displays Waiting for connection on the bottom-right corner.
Applies to the Following Products: -Wireless 1080P HDMI Video Kit - Mid Range (CE-H22G12-S1) Solution: Check whether the power adapters of Transmitter (TX) and Receiver (RX) are connected. The power LED is ON.
Q: The TV displays Please check the TX input signal.
Applies to the Following Products:-Wireless 1080P HDMI Video Kit - Mid Range (CE-H22G12-S1) Solution: 1) Make sure the HDMI device is connected to the Transmitter (TX). 2) Use different HDMI cables. 3) If still not working...
