Compatibility issues found between DisplayLink-based devices and USB 3.0 host controllers

Applies to the Following Products:

- USB 3.0 Dual Head Docking Station (JU-DK0111-S1)

- USB 3.0 to DisplayPort Adapter (JU-DP0011-S1)

- USB 3.0 to DVI/VGA Pro (JU-DV0311-S1)

- USB 3.0 to HDMI with Audio (CE-H20W12-S1)

- USB 3.0 to HDMI/DVI Dual Head Display Adapter (JU-H20211-S1)

- USB 3.0 to VGA Pro (JU-VG0311-S1)

Description:

There may be compatiblity issues between DisplayLink enabled devices and USB 3.0 host controller technology. The issues include, the DisplayLink device not detected by Windows operating system, no picture on the DisplayLink display, the DisplayLink display blinks off then on at random times, the computer will not return from sleep mode. Many of these issues are caused by the USB 3.0 host controller driver.

Solution:

Please check with the manufacturer of your USB 3.0 host controller adapter or computer (if USB 3.0 is built-in) and install the latest USB 3.0 host controller drivers. In addition, make sure you have installed the latest DisplayLink software driver and install the latest driver for your graphics card.

USB 3.0 Host Controller Manufacturer Driver Downloads:

Please verify the manufacturer of the USB 3.0 host controller in your computer before downloading the driver.

- Intel

- Renesas/NEC

- TI (Texas Intruments)

- ASMedia

- VIA

- Etron

- Fresco Logic

- Genesis Logic

- Initio

- Lucidport