Q: Cooling fan not working or noisy

Applies to the Following Products:

- 3.5 SATA MobileRack - Trayless (SC-SA0712-S1)
- Cool SATA to USB 2.0 Docking (SC-SA0212-S1)
- Cool SATA to USB 2.0/eSATA Docking (SC-SA0312-S1)
- SuperSpeed USB (3.0) to SATA 3Gb/s HD Docking with Fan (SC-SA0D12-S1)

- USB 3.0  to SATA 3.5" Enclosure Pro (JU-SA0B12-S1)

Solution:

The fan is defective.  Unfortunately, the fan is not repairable.  Return the product to your place of purchase if you are within the store's return window or return the product to SIIG if the manufacturer warranty is still valid.

Go to SIIG website at links below for more information.

SIIG Warranty & Return Policy: http://www.siig.com/return-policy

Request a Product Replacement: http://www.siig.com/support/rma