Q: Screw stops turning preventing proper installation


Applies to the Following Product:

- Full Motion TV Mount - 36" to 65" (CE-MT0912-S1)




The mounting rails can not be properly attach because screw "N" stops after a few turns.



Solution: There are two solutions for this issue.

1. The problem seems to be excess material in each of the threaded holes. To fix, clean out the excess material from each hole. After this is done a LOT of extra material is removed and the screws are easily screwed in to properly attach the mounting rails.

2. Some mounts were shipped with the wrong "N" screw. If you have the screw with the flat head screw notch you have the wrong screw. Please contact SIIG RMA to replace the screw. http://www.siig.com/support/rma






Please note that you must be logged in to submit questions.